Privacy Policy
Effective Date: 1 January 2026
This Privacy Policy complies with the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Introduction
LawGo (Pty) Ltd ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.
We are the "responsible party" for the processing of your personal information as defined in POPIA.
2. Information Officer
Our designated Information Officer can be contacted at:
The Information Officer
LawGo (Pty) Ltd
Email: privacy@lawgo.co.za
3. Personal Information We Collect
We collect personal information as defined in POPIA, which includes but is not limited to:
3.1 Information You Provide
- Name and surname
- Email address
- Contact telephone numbers
- Physical and postal addresses
- Identity or passport numbers
- Professional registration details (for legal practitioners)
- Payment and billing information
3.2 Information Collected Automatically
- IP address and device identifiers
- Browser type and version
- Usage data and access times
- Cookies and similar technologies (see Section 10)
3.3 Special Personal Information
We do not intentionally collect special personal information (such as race, health information, or biometric data) unless necessary for legal matters you manage through our Service. Where such information is processed, additional safeguards apply under POPIA.
4. Purpose of Processing
We process your personal information for the following lawful purposes in accordance with Section 13 of POPIA:
- To provide and maintain our Service
- To create and manage your Account
- To process transactions and send billing information
- To communicate with you about your Account and the Service
- To provide customer support
- To comply with legal obligations
- To protect our legitimate interests and those of third parties
- For research and development to improve our Service
5. Legal Basis for Processing
Under POPIA, we process your personal information based on:
- Consent: Where you have given us permission
- Contract: Where processing is necessary to perform our agreement with you
- Legal Obligation: Where we must comply with the law
- Legitimate Interest: Where processing serves our legitimate business interests without overriding your rights
6. Sharing of Personal Information
We may share your personal information with:
- Service Providers: Third parties who assist us in operating our Service, subject to confidentiality obligations
- Legal Requirements: Where required by law, court order, or government authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: Where you have authorized sharing
We do not sell your personal information to third parties.
7. Cross-Border Transfers
Your personal information may be transferred to and processed in countries outside South Africa. Where this occurs, we ensure that adequate safeguards are in place as required by Section 72 of POPIA, including:
- The recipient country having adequate data protection laws
- The recipient being bound by contractual obligations
- Your consent to the transfer
8. Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments
- Access controls and authorization
- Employee training on data protection
In the event of a data breach that poses a risk to your rights, we will notify you and the Information Regulator as required by POPIA.
9. Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Factors we consider include:
- Legal and regulatory requirements
- Contractual obligations
- Business necessity
- Prescription periods for legal claims
When personal information is no longer required, it will be securely destroyed or de-identified.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. These may include:
- Essential Cookies: Required for the Service to function
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand how you use our Service
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.
11. Your Rights Under POPIA
Under POPIA, you have the following rights:
- Right of Access: Request confirmation of whether we hold your personal information and access to it
- Right to Correction: Request correction of inaccurate or incomplete personal information
- Right to Deletion: Request deletion of your personal information in certain circumstances
- Right to Object: Object to the processing of your personal information on reasonable grounds
- Right to Lodge a Complaint: Lodge a complaint with the Information Regulator
To exercise any of these rights, please contact our Information Officer at privacy@lawgo.co.za.
12. Information Regulator
You have the right to lodge a complaint with the Information Regulator if you believe your personal information has been processed unlawfully:
The Information Regulator (South Africa)
SALU Building, 316 Thabo Sehume Street, Pretoria
PO Box 31533, Braamfontein, 2017
Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg
13. Children's Privacy
Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Effective Date". We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us at:
LawGo (Pty) Ltd
South Africa
Email: privacy@lawgo.co.za